FAQs

SHIPPING

1. Where do you ship your products from?

All products are shipped from our partner's country. Board games are shipped from either Hong Kong or USA

2. Where do you ship your products?

We ship our products worldwide

3. How much is the shipping fee?

The shipping fee is dependent on your location. You can try to checkout at any time to see the shipping fee. All fees are automatically computed

4. How can I track my order?

Tracking only starts once the courier has picked up your order. Once your order has been picked up, you will receive an email where you can track your order. All pre-order items will be tracked on the day of the product's release

5. How long does shipping take?

Depending on the location, it may take 5-14 days. If the product is pre-order, then shipping days will start after the release date of the product.

 

RETURNS & EXCHANGE

Please see our refund policy in the following link:

https://www.kaleyj.com/policies/refund-policy

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.